Product Management

Cross-Team Collaboration: Successfully partnered with engineering, sales, and customer success teams to define and deliver product roadmaps aligned with organizational goals.
Agile Methodologies: Proficient in Agile frameworks (Scrum, Kanban) to prioritize backlogs, facilitate sprint planning, and ensure timely delivery of high-value features.
Requirements Gathering: Conducted detailed client interviews to translate business needs into technical requirements for healthcare IT and HCM solutions.
Stakeholder Management: Collaborated with executives, front-line workers, and external partners to ensure alignment on product vision and objectives.
Full Product Lifecycle Ownership: Managed products from ideation to launch, including strategy development, feature prioritization, and post-release performance analysis.
User-Centered Design: Championed user experience by working closely with clients to identify pain points and ensure solutions met their specific needs.
Problem-Solving & Escalation Management: Resolved complex client issues related to compliance, tax calculations, and year-end processing for HCM solutions.
Data-Driven Decision Making: Utilized analytics and user feedback to inform product enhancements and prioritize development efforts.
Training & Implementation Leadership: Delivered client training sessions and oversaw software installations, ensuring seamless transitions and user adoption.
Process Improvement: Identified inefficiencies in workflows and implemented solutions that improved productivity and customer satisfaction.
Communication Skills: Acted as a liaison between technical and non-technical teams, ensuring clear understanding of goals and expectations.

Product Management

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