Professional References

Anthony was a Business Analyst and Product Owner on one of the tax compliance teams that reported to me. He’s an experienced analyst; he’s a strong collaborator with cross-functional teams; and he’s a self-driven process improvement champion.
 

Anthony is good at helping teams understand and solve user problems. He’s very thorough at writing user stories. He’s good at working with Agile teams to involve them in the process and keep them focused on delivering value. Anthony thinks ahead, capturing key information that the team may need in the future when they come back to address development work that may have been deferred for a future time. Anthony is highly responsive to responding to inquiries from the team. He’s a clear communicator who can speak to customers in a training setting as well as to internal stakeholders preparing a feature for release.
 

Anthony knows how to collaborate well with cross-functional teams. He has a talent for bridging the gap between diverse groups, ensuring alignment on goals and fostering a collaborative environment that accelerates project success. Anthony thinks about the big picture, and he speaks up when the customer experience is at risk. Several times during our year-end process last year, Anthony spoke up when he saw critical tasks were not being addressed that would have led to a negative customer experience, and he followed up on those insights to ensure the right work got done. I especially appreciate that Anthony cares about and thinks about the customer experience, even beyond the areas under his direct control.
 

One of the ways Anthony demonstrates his senior-level of experience is by constantly suggesting and implementing process improvements. Anthony helped our team set up a structure for storing and retrieving critical resources in Sharepoint. He helped define best practices for closing user stories in a way that ensured the next analyst who referenced the story would know the gotchas involved in the feature. Anthony also helped improve our year-end processes, especially those working with other teams, where close coordination and timely communication were crucial. In each of these cases, Anthony was the one who identified the problem, proposed a solution, and followed through to ensure the problem was solved.
 

Anthony would be a great addition to any team that needs an experienced business analyst who knows how to lead teams to deliver value with software and services and who is able to do that in an inclusive, thoughtful, and professional way that creates a strong team dynamic.